Terms and Conditions
These terms and conditions apply to all services provided by Blackberry Cars Limited. Please read these terms and conditions carefully before making a booking. By making a booking you agree to be bound by these terms and conditions.
1 Definitions and Interpretations
1.1 In these conditions “these Conditions” means any standard terms and conditions of sale set out in this document and includes any special terms and conditions agreed in writing between the Passenger and the Provider. “The Passenger” means the person who accepts a quotation for services from the Provider or whose request for services is accepted by the Provider. “The Provider” means Blackberry Cars Limited. “The Contract” means the contract for the provision of minicab transfer services. “The Service” means the minicab service to be supplied by The Provider in accordance with these conditions.
1.2 Any reference to a statute in these Conditions shall be construed as a reference to that statute as amended, re-enacted or extended as relevant.
1.3 The headings in these Conditions are for convenience only and do not affect their interpretation.
2.1 The Provider shall sell and the Passenger shall purchase the Service in accordance with any quotation or offer by the Provider which is accepted by the Passenger, or any reservation of the Passenger which is accepted by the Provider subject to these Terms and Conditions
2.2 When a booking is made this will constitute an offer by the Passenger to receive the Service in accordance with these terms, and shall only be deemed accepted when the Provider issues a confirmation.
2.3 By placing a reservation by telephone, website (www.BlackberryCars.com) or any other means the Passenger accepts these terms and conditions.
2.4 Sales literature, price lists and other documents issued by the Provider in relation to the Service are subject to alteration without notice, and do not constitute offers to sell the service, which are capable of acceptance. No contract for the offer of service shall be binding on the Provider unless the Provider has accepted a reservation placed by the passenger
2.5 Any typographical, clerical or other errors in quotations, price lists or any other literature shall be subject to correction without any liability on the part of the Provider
2.6 Where the Provider has quoted a price for Service other than the price in the Providers published price list the price quoted shall be valid for 24 hours, or such other time as specified by the Provider.
2.7 The Provider reserves the right, by giving notice to The Passenger at any time before delivery, to increase the price of the service to reflect any increase in the cost to the Provider, such as but without limitation, alteration of duties, change in delivery dates, failure of Passenger to give adequate information
2.8 The Provider reserves the right to use the services of contractors or sub-contractors (herein known as third parties) to provide services to Passengers
2.9 Reservations made on the following dates will be subject to a surcharge of 50% on published prices 24, 25, 26, 31 December and 1 January
Terms of Carriage
3.1 It is the responsibility of the Passenger to ensure that they have allowed adequate time for their journey. Any recommendations or suggestions made by the Provider or their staff will not be result in any liability.
3.2 Waiting time for all meets apart from airport pickups will be free for the first 15 minutes. Thereafter waiting will be charged at a rate of £1.50 per 5 minutes. For airport pickups the first 1 hours waiting time after your selected pickup time will be free of charge. Thereafter waiting time will be charge at £1.50 per 5 minutes. Flight delays will not incur waiting time charges, these charges apply from the time your flight lands.
3.3 Fares quoted are for the exact journey specified by the Passenger, any additional diversions, setdowns or pickups by the passenger will incur a minimum charge of £5 per diversion.
3.4 Neither the Provider nor any of its contracted or sub-contracted driver will accept any responsibility of loss or damage to luggage. Passengers are responsible at all times for their own luggage
3.5 Blackberry Cars and its Contracted or Sub-contracted drivers reserve the right to refuse any Passenger to make a journey if the passenger has excess luggage which would result in the vehicle being unsafe.
3.6 The number of persons and quantity of luggage must be specified at the time of booking. The Provider reserves the right to increase the fare in accordance with their if the number of passengers or amount of luggage would result in a larger vehicle being required.
3.7 The Provider will not carry any of the following, and reserves the right to add to this list at any time:
Explosives, firearms , flammables, etc
Fragile, breakable or temperature sensitive items
Cash, securities an negotiable papers
Alcoholic beverages or anything containing alcohol
Illegal narcotics / drugs
3.8 Where an unaccompanied luggage is transported the Provider will try its best to deliver the luggage to the destination specified by the Passenger. Where this is not possible, or where the driver cannot obtain a signature for delivery the driver may return the luggage to head office where storage and additional delivery costs may be incurred.
Cancellations / Cancellation Charges
4.1 Any cancellations made within 12 hours of the journey time must be cancelled by phone by calling 02072543344 or 07817330260 outside office hours.
4.2 For cancellations made 3 hours or more before the journey time a full refund will be issued.
4.3 Any cancellations made less than 3 hours before the journey time a cancellation charge of 70% of the full fare will be levied.
4.4 Any claim for a refund must be made within 1 week of the journey date. A claim will be deemed to have been made when you cancel your reservation.
5.1 We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. We collect information about you to process your booking, and provide the best possible service.
5.3 We do not store our customers’ financial details.